Thank you for your order from Elite Scooters. While we strive to exceed all of your expectations, we do recognize that sometimes a product return is required. Below are our return policies.
30-Day Return and Refund Policy
First, we ask that you reach out to us at firstname.lastname@example.org to try to resolve your issue before you request a return. In many cases, we can resolve a concern without the need for a return.
If we are unable to resolve your concern, then you may request a return of your item. You MUST reach out to us by email at email@example.com to receive pre-authorization before returning any products. Please make sure that you provide us with your name, address, order number, pictures (if appropriate), and reason for return.
To be eligible for a return, you much return (ship) your item within 30 days of the original purchase date and your item must be clean, in the same condition as you received it, and in its original packaging including all accessories such as batteries, chargers, manuals, etc. Any damage to your item or missing accessories will be deducted from your refund. You must also have a receipt (an email receipt is fine) or proof of purchase.
A 10% restocking fee will be charged on all returns and you will be responsible for the return shipping costs, unless the item is defective in which case the restocking fee and return shipping costs will be waived.
Once we have received your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, then we will initiate a refund to your original form of payment, less the restocking fee, damage, missing items, and return shipping costs (if applicable). The credit may take a few days to process depending on your card issuer’s policies.
Shipping Damage or Items Lost in Shipping
Especially with the recent disruptions in supply chains and logistics, we recognize that sometimes items may be damaged in transit or lost in shipping. If you would like to request a refund or return due to damage caused in shipping or items lost in shipping, then you must notify us within 48 hours of receiving your product or within 48 hours of learning that the item was lost in shipping. If you do not notify us within this period, then any shipping damage or items lost in shipping is the responsibility of the customer. After this 48 hour period, we will deem any damage to your item as having been caused by customer’s use. You may still return your item, but as described above, the costs of any damage will be deducted from your return credit. If the shipping carrier (for example, UPS) provides a confirmation of delivery, then we will not be responsible for claims of items lost in shipping.
Returns of Accessories and Replacement Parts
For the return of accessories and replacement parts, the same policies will apply except that all accessories and replacement parts must be unused to be eligible for a return.
Note on Claims of Damage or Defect
If you have a claim that there was damage to your item when you received it, you must notify us within 48 hours of receiving the item. If you do not notify us within 48 hours of receiving your item, we will deem the damage to have been caused by customer’s use, and we will deduct any amounts required to repair the damage from your credit.
If you are claiming that your item is defective, then we reserve the right to inspect your item after you have returned it to us. We reserve the right to determine whether any defect or damage was caused by the customer, and if we do determine that any defect or damage was caused by the customer then we will deduct the cost to repair that defect or damage from your credit.