Elite Scooters: Frequently Asked Questions (FAQ)

You can find information for setup and installation here.

We recommend charging for 4-6 hours to achieve a full charge. Although you may not use the entire battery every day, we recommend charging every night.

If you are interested in training or support for your electric wheelchair, please refer to our tutorial videos and product manuals. Alternatively, you may reach out to us for support.

Yes, the electric wheelchair can be pushed like a manual wheelchair. You will see two red levers in the back of the wheelchair, one on each motor. Those levers must each be placed in the lowered position in order to push the wheelchair manually. To use the electric power again, you must raise the red levers to their upper position.

You can think of those red levers as the automatic brakes when in electric mode, preventing the wheelchair from rolling when you are not depressing the joystick.

If you run out of power, or if you wish to conserve power, you can always turn off your electric wheelchair, lower the red levers to manual mode, and have someone push the wheelchair.

When you are sitting or standing from the electric wheelchair, you should always make sure that the red levers are in their raised position. This will prevent the wheelchair from sliding back when you try to sit or stand.

Most likely, you cannot push your electric wheelchair because the automatic brakes are engaged. There are two red levers in the back of the wheelchair, one on each motor. Those levers must each be placed in the lowered position in order to push the wheelchair manually.

To use the electric power again, you must raise the red levers to their upper position.

You can think of those red levers as the automatic brakes when in electric mode, preventing the wheelchair from rolling when you are not depressing the joystick.

When you are sitting or standing from the electric wheelchair, you should always make sure that the red levers are in their raised position. This will prevent the wheelchair from sliding back when you try to sit or stand.

Yes, the armrests can be raised on the electric wheelchair. This is optimate for sitting at a table or a desk.

Yes! The Elite Electric Wheelchair is designed to be folded so that it can fit in the trunk of your car. Please be aware, that with a battery the folded electric wheelchair weighs approximately 60 pounds, so you may need some assistance putting it in or taking it out of your car.

Yes. Our mobility products are designed to be used indoors and outdoors. However, you should not use any electric mobility product in the rain or in the snow. If rain is a concern, then we recommend purchasing a rain cover. While a rain cover may help in an emergency, you should never intentionally drive your mobility products in the rain, snow, or under any other wet conditions. Do not drive your mobility products on wet or slick surfaces.

NO, OUR MOBILITY PRODUCTS INCLUDING OUR ELITE ELECTRIC WHEELCHAIR ARE NOT WATERPROOF. Do not drive your mobility products in the rain or snow. Do not allow your mobility products to sit in the rain or snow. Do not drive through puddles. Never let any of the electrical components get wet.

Yes, the electric wheelchair can be driven on grass. However, for the best performance we recommend driving your mobility products on hard surfaces. You will not have good traction if you try to drive your mobility product on sand, dirt, gravel, or slick surfaces, and you run the risk of damaging the components.

It can also be driven up or down light hills. But if the hill is steep, then we don’t recommend using our mobility products. You should not drive any of our mobility products on a grade steeper than 12 degrees. A good rule of thumb is, if you wouldn’t feel comfortable using a manual wheelchair on a hill, then you shouldn’t use an electric wheelchair on that hill. You should never drive your mobility products on any hill with a slick or wet surface, as you run the risk of slipping.

Here are some important instructions on how to operate your electric wheelchair safely:

• Do not carry passengers.
• Do not drive on a slope greater than 12 degrees.
• Do not drive under the influence of alcohol.
• Do not tailgate another person or vehicle.
• No texting and driving.
• Do not exceed the maximum user weight.
• Do not press the Power button of the controller while moving.
• Do not travel on soft terrain, such as sand, dirt, or gravel.
• Do not attempt to climb curbs or stairs unless a ramp is securely installed.
• Do not disassemble any of the electrical parts of the electric wheelchair.
• Do not perform any maintenance or adjustments to your product unless the power is off and the brakes are engaged (red levers in upper position).
• Do not attempt to operate the wheelchair without a driver.
• Do not drive any mobility devices on a road designed for cars or other large vehicles. You should use a sidewalk only.
• Do not change direction or reverse before the wheelchair has come to a complete stop.
• Always use a slow speed when going down an incline.
• Always use the safety belt.
• Always keep your feet on the footrest while travelling.
• Make sure your battery (or batteries) are fully charged before setting out to use your device.
• Always charge your electric mobility products in a well-ventilated area.
• Do not expose any of our mobility products to rain, snow, or other wetness.
• If you are replacing or tightening a loose screw at the center of a wheel, always use a wrench to ensure proper tightness.
• Always follow all rules of the road when travelling.
• Make sure there are no obstacles or hazards behind you when braking.
• Avoid emergency braking, irregular shaking or emergency turning.
• Do not attempt to cross a gap that is more than 3 inches (9cm) wide.
• Do not reverse when on an incline.
• Do not attempt to exit the wheelchair if facing up or down a slope.
• Make sure the wheelchair is fully stopped before getting on or off.

Refer to your Owner’s Manual for important additional safety information and guidelines.