1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number, invoice, or receipt) is required.
• Certain items (such as clearance products, customized items, or consumables) may not be eligible for return.

2. Return Process

1. Contact our customer support team at support@elitescooters.com to request a return authorization.
2. Pack the product securely in its original packaging.
3. Ship the item to the return address provided by our support team.
   • Customers are responsible for return shipping costs unless the item is defective or sent in error.

3. Refunds

• Once your return is received and inspected, we will notify you via email.
• If approved, your refund will be processed within 7–10 business days to your original payment method.
• Shipping charges (if any) are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• We only replace items if they are defective or damaged.
• To request an exchange, please contact customer support with your order details.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards or promotional items.
• Clearance or final-sale items.
• Used or damaged products not caused by manufacturer defects.