Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
Proof of purchase (order number, invoice, or receipt) is required.
Certain items (such as clearance products, customized items, or consumables) may not be eligible for return.
Contact our customer support team at support@elite-scooters.com to request a return authorization.
Pack the product securely in its original packaging.
Ship the item to the return address provided by our support team.
Customers are responsible for return shipping costs unless the item is defective or sent in error.
Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed within 7–10 business days to your original payment method.
Shipping charges (if any) are non-refundable, except in cases of defective or incorrect items.
We only replace items if they are defective or damaged.
To request an exchange, please contact customer support with your order details.
The following items are not eligible for return or refund:
Gift cards or promotional items.
Clearance or final-sale items.
Used or damaged products not caused by manufacturer defects.
